General company information

With an online store steak.si manages the company CASUM d.o.o., Cesta bratstva in enotnosti 20, SI-8330 Metlika, Slovenija, Register no. 5350719000, Tax number. SI88463796 (we are a taxpayer).

Date of registration with the registration authority:

Registration authority: 0

Terms of Business

General terms and conditions of the online store steak.si are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Market Act (ZEPT).

With an online store steak.si manages the company CASUM d.o.o., Cesta bratstva in enotnosti 20, SI-8330 Metlika, Slovenija, Register no. 5350719000, Tax number. SI88463796. The online store is intended for the sale of products as well as the presentation of products that are not subject to online sales.

The general terms and conditions of business are published on the website, so it is considered that every buyer of the online store is familiar with them.

Availability of information

The provider undertakes to always provide the user with the following information:

• company identity (company name and registered office, register number)
• contact information that enable the user to communicate quickly and efficiently (e-mail, telephone)
• essential characteristics of goods or services (including after-sales services and guarantees)
• availability of articles (each article or service that is in the offer on the website, it should be accessible within an understandable time)
• conditions for the delivery of items or the performance of the service (method, place and deadline of delivery)
• all prices must be clearly and unambiguously determined and it must be clearly shown whether they already include taxes and transport costs
• method of payment and delivery
• temporary validity of the offer
• deadline, in in which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the user to return the item
• explanation of the complaint procedure, including all information about the contact person or customer service department.

Introduction to the company`s responsibility for material defects

The company bears responsibility for material defects in the goods that appear within two years of receiving the goods, in accordance with the provisions VZPot or within one year for used goods.

Ordering

Ordering is possible 24 hours a day, every day of the year. The customer selects and orders products located in the online store. After placing an electronic order, the consumer can cancel within 24 hours based on the cancellation notification sent to the email address info@steak.si

PRICES

Prices in the online store are indicated in euros. Prices are guaranteed on the day of the order and may change daily. All prices include VAT. Product images are symbolic and do not guarantee product features.

Purchase process

• by clicking the `basket` button, add the article to your order list
• by clicking the `basket` button in the lower left corner, you can review the list of your order
• you can remove the product from the basket by clicking on the `basket minus` button
• after reviewing the order, click on the `confirm products` button
< li>enter and check your data and click on the `confirm data` button
• choose a payment method
• to complete the order click on the `complete purchase` button
• on you will receive a confirmation email, please also check your spam.

Offer

The prices clearly presented on the product page apply to all website buyers steak.si. All prices are in Euros. The prices do not include the cost of delivery and packaging, unless explicitly stated otherwise. CASUM d.o.o.. due to the nature of the business, reserves the right to daily price changes.

We try to keep both the range of items and their prices as up-to-date as possible. Despite our efforts, it may happen that a certain product is not in stock or the price information is incorrect. In such a case, the provider always allows the buyer to withdraw from the purchase and provides a mutually beneficial solution.
The sales contract is concluded when the provider confirms it, and the buyer receives a confirmation of the completed purchase. At this moment, all conditions are fixed for both the buyer and the seller.

Payment and delivery

The buyer has the following payment methods available:

• payment in cash upon collection at the company headquarters (personal collection)
• payment on delivery (payment on collection)
• payment with payment cards
• advance transfer to the company account

We charge statutory default interest for obligations that are not settled on time.
In the event of late payment, we will also charge you the costs of reminders and all the costs of collecting unpaid obligations, which also include attorney`s fees and the costs of court fees and other fees.
Prices shown next to the items. in the online store, they do not include packaging and delivery costs. Packaging and delivery costs are calculated at the time of order and are clearly visible to the customer.

The following delivery methods are available for the customer to pick up the item:

- personal collection of items at the company headquarters CASUM d.o.o., Cesta bratstva in enotnosti 20, SI-8330 Metlika, Slovenija.

- delivery of shipments by Pošta Slovenije or GLS or another delivery company. Depending on the buyer`s wishes, the delivery person will deliver the shipment to his or another address, as long as this is indicated with the order.
If payment on collection is chosen as the payment method, the buyer must ensure that he has enough cash for payment at the time of delivery.
Costs deliveries are according to the price list of the delivery person. The prices on the online store do not include the cost of delivery. Only this is charged at the time of payment and selection of the delivery method and is clearly visible to the buyer on the order and invoice.
If the delivery person does not reach the buyer at the specified address, he contacts him at the phone number specified in the order.

Returning products or withdrawing from the contract without giving a reason

Pursuant to the provisions of Article 43 of the Consumer Protection Act (ZvPot), the consumer has the right to notify the company that he is withdrawing from the contract within fourteen (14) days of taking over the goods, to the contact email address info@steak.si, without having to give a reason for his decision. A message is considered timely if it is sent within the deadline. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The latter must be returned no later than 14 days after the notice of withdrawal.

Address for returning the goods to the seller:

CASUM d.o.o.

Cesta bratstva in enotnosti 20

SI-8330 Metlika, Slovenija

You must return the products undamaged in the unchanged quantity and in the original associated undamaged packaging if it is intended for permanent storage of the product. Products must be returned as a parcel and not as a letter. Products being returned must be accompanied by a copy of the invoice. If you have already paid for the delivered goods, we will refund the purchase price you paid for the returned products.
The return of undamaged goods in the original packaging within 14 days of receipt will be considered a withdrawal from the contract.
In the form for when returning the goods, write your personal account number where the returned amount should be transferred. If your personal account number is not indicated on the goods return form, we will return the money to you by postal order. In the case of payment by credit card, we will return the money to your card.
We will return the money to you as soon as possible, but no later than within 15 days of receiving the returned goods. The return of products within the 30-day period is considered a notice of withdrawal from the contract.

If the product does not work properly or does not work according to your expectations, first call our technical service on the telephone number: + 386 31 571 032 or write to email: info@steak.si, where our staff will be able to help you with the necessary clarifications. In this way, you will avoid possible incorrect use of the product and damage to the product itself, as well as possible damage to other things.

We will not be able to consider complaints for products that we find to have been damaged due to incorrect or inappropriate use. If you wish to take such a product back after rejecting the complaint, we will send it to you and charge the costs associated with the delivery of such a product, but you can collect such a product at our address:

CASUM d.o.o.

Cesta bratstva in enotnosti 20

SI-8330 Metlika, Slovenija

If the buyer does not take over such a product within 3 months, it becomes the property of the company CASUM d.o.o.. The return option does not apply to perishable goods that are not suitable for return due to their nature.

Delivery of products

SHIPPING COSTS
The goods are sent via Pošta Slovenije, with which we have a contract. The price of delivery for the territory of Slovenia is charged according to the valid price list of Pošta Slovenije for business packages. When paying cash on delivery, the post office charges you a redemption fee of EUR 0.96 for shipments worth less than EUR 96, or 1% of the value for shipments worth EUR 96 and more. Delivery is free for purchases over €100. Exceptions are heavier items, such as sand and salt up to a total weight of 50 kg, and items with a volume of more than 1 m3, and items where it is stated that delivery is not free; free delivery does not apply to these items and the delivery price must be negotiated. The delivery price displayed in the order confirmation process includes all delivery costs, which are final. The delivery price for certain products, which due to their weight or volume exceed the standard frames, is calculated per piece. In the event that you enter such products in the basket, the price for their delivery will be displayed in the order confirmation process before confirming the order under the delivery costs. The delivery price listed in the order confirmation process includes all delivery costs, which are final.
For orders worth up to and including €15, we may charge handling costs of order processing and packaging in the amount of €5, which are added to the postage amount.

DELIVERY
All products that are in stock are shipped within 2-7 working days after receiving your order and payment, if they are delivered based on the method of payment by advance invoice. We do not ship goods on Sundays and holidays. In case of special requests, please enter them under the notes at the bottom of the order. In the event that we do not have a certain product in stock, we will inform you about this by e-mail or telephone and agree on the delivery of the ordered product.

Complaints

If the package is damaged during transport, immediately report it to the postman and inform us about the complaint at info@steak.si. In the event that you received the wrong product or a product with a defect, we will replace it or refund your money.

Resolution of disputes and complaints

• The provider complies with applicable consumer protection legislation.
• In case of complaints, disputes, problems, the buyer can contact the provider at the telephone number + 386 31 571 032, or write to email na info@steak.si. The complaint is submitted via e-mail address info@steak.si. The appeal process is confidential.
• For cases of delivery complaints, guarantee claims, material defect claims, you can find information and detailed instructions regarding the complaint process itself on the website https://.steak.si, in the footer of the website
• The provider responds to all complaints by e-mail or telephone as soon as possible time and within the framework of legal obligations depending on the type of complaint.
• The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself . This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve potential disputes amicably.
• If the dispute cannot be resolved, the court at the company`s permanent address is competent to resolve the dispute.
• Days 14 On 11 November 2015, the Act on out-of-court settlement of consumer disputes entered into force (Official Gazette of the Republic of Slovenia, No. 81/2015; hereinafter ZIsRPS). ZIsRPS regulates the out-of-court resolution of domestic and cross-border disputes between companies and consumers through the intervention of an out-of-court consumer dispute resolution provider (hereinafter: the IRPS provider).

In accordance with legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The provider enables online shopping in the area Slovenije and publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS).

Link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

Protection of personal data

Your personal data will be carefully protected in accordance with applicable regulations. The data obtained when ordering the goods will be used only for sending informative or advertising material, offers, invoices and other necessary communication between you and CASUM d.o.o.. If you express your wish to no longer receive advertising material, we will unconditionally take this into account.

Storing the order

Submitted electronic order or the concluded purchase contract is stored at the company headquarters. At the request of the consumer, he receives a copy of the order to the email address or to the physical address specified in the order. The request can be made to our email address info@steak.si or in writing to the company headquarters.

Consumer protection

When selling, we comply with the Consumer Protection Act. We also operate in accordance with the Act on Electronic Business in the Market.

Data on the pages

We reserve the right to content and other changes to both the general terms and conditions of the online store. Errors are possible and we do not assume any responsibility for them.